CUSTODIAL SERVICES - Assistant Manager

Job Classification

  

Position summary

This position assists the Custodial Manager in overseeing the Custodial Services Office day-to-day operations and must be capable of serving as the Manager when needed.

In addition to Asst. Manager duties, this position is also responsible to oversee the custodial operations of assigned buildings.

Qualifications summary

This position requires qualifications and/or experiences in leadership, management, and custodial and/or trades work. Preferred experiences in supervision, budgets, inventory, and training others.


Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

Management

Assist the Manager in office operations through:

• Serving as a personnel supervisor for employment related tasks (hiring, evaluation, termination) in coordination with the workers assigned task supervisor (Building Supervisors).


• Assigns, schedules, and trains student hires on basic custodial functions/expectations.


• Assess operations for completion and improvement.

Maintain Custodial Services chemical inventory and Safety Data Sheets (SDS).

Serves as Custodial Manager in the absence of the Manager.

General Custodial Duties

Responsible to complete general custodial duties as assigned. Including:

• Manage custodial work for assigned buildings:
  
  
  
  • Student labor scheduling and training
  
  
  • Manage individual building supplies (restrooms, custodial closets) through inventory and restocking.
  
  
  • Clean assigned buildings (vacuuming, mopping, dusting, window cleaning, shampooing carpets, cleaning restrooms).
  
  
  • Identify and report maintenance related issues.
  
  
  • Respond to clean spills, floods, bodily fluids, etc.
  
  
  
  


• Assist with University special events (graduation, homecoming, etc.):
  
  
  
  • Set-up/take-down of tables, chairs, etc.
  
  
  • Manage entry points and assist event attendees.
  
  
  
  


• Assist the University with moving office contents (furniture, books, etc.)


• Work a regular day shift and be available for on-call issues or campus events.


• Other duties may be assigned.

Supervisory responsibilities

Responsible to assist in the supervision of the entire office through:

• Participating in personnel decisions (selection, hiring, promotion, discipline, termination, etc.)


• Participating in office decisions (scope of work, equipment, supplies, etc.)

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In addition to the subsections below:

• Ability to rely on experience, training and judgment to execute policies and procedures.


• Ability to work cohesively in a team-oriented environment.


• Advance communication and customer service skills with the faculty, staff, students, community visitors over the telephone and in person to resolve conflicts or respond to requests for assistance.


• Advanced proficiency in English speaking and writing skills.


• Experiences in leadership/management preferred.


• Experiences in custodian or trades preferred.


• Must be able to work shift assignments.


• Must function well while under stress and deadlines.


• Must have excellent human relation skills, dealing with a wide variety of people. 


• Must have or obtain a valid Michigan driver’s license.

Education, Experience, and/or Certifications

Must have or be capable of obtaining certifications:

• Powered Industrial Truck operator’s permit


• Occupational safety certifications as appropriate (OSHA 10hr, GHS)


• Golf Cart operator’s permit (internal)

Leadership & Received Direction

The position has the authority to take action or make recommendations that will affect procedures, processes, and practices involving customers or employees within the same unit as well as campus wide in regards to the custodial operations of the campus.

Ability to provide leadership to both regular and student employees. Expected to lead by example and be capable of developing leadership skills in subordinates.

Ability to work/function with minimal direction and provide the Manager with recommendations/guidance on maintaining/improving Custodial operations.

Once trained, this position should function with limited direction and be responsible to identify daily/monthly tasks and any additional training necessary for the completion of their duties.

Mathematical Skills

Ability to calculate figures and amounts such as proportions, percentages, distances, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry. Ability to calculate statistical data.


Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

Computer Skills

Proficient in Microsoft Office including Outlook, Word, and Excel.

Equipment/Software Used

• Communications equipment, including radios, phones, messaging applications (Teams)


• Vehicles, including road/off-road vehicles and golf carts


• Powered Industrial Trucks/Forklifts


• Commercial cleaning equipment (buffers, extractors, floor machines, walk-behind machines, chemical ratio solutions, etc.).


• Moving equipment (pallet jack, dollies, ratchet/buckle straps, etc.)

Interpersonal interactions

Must act comfortably with all who interact with this office, including:  students, employees, community members, contractors and vendors. 

Must have a friendly personality and be willing to help "clients" according to their needs. Must be also be professional and enforce University policy/process.

Physical demands

While performing the essential duties of this job, the employee is regularly required to use hands to handle or feel objects, tools, or controls. The employee is regularly required to use other senses to talk, hear, taste, and/or smell. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is regularly required to sit, stand, jump, climb, balance, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move more than 100 pounds, frequently lift and/or move up to 50 pounds, and regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employee will also be required to work in/be exposed to all weather conditions associated with the State of Michigan.

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While it is impossible to predict all situations that someone might encounter while performing their duties, it is understood, that employees will occasionally work around or near machinery, equipment, fumes or airborne particles, toxic or caustic chemicals, blood borne pathogens, vibration, and other environments associated with custodial work. The noise level is usually moderate to loud.

While the majority of work is completed indoors, they may be exposed to all types of weather conditions while accessing different buildings, transporting supplies, or setting up/taking down for outdoor events.

While a regular day shift is expected, they may be called in for campus emergencies at all hours of the day and night, including the hours of Sabbath and holidays.

While completing these duties, the employee will be walking through campus grounds including sidewalks, parking lots, roadways, and grass areas. The employee will also be accessing buildings, from common spaces to classrooms, labs, mechanical/electrical rooms, residential spaces, roof-tops, or any other area belonging to the University.